Service terms
Clear expectations, before you pay.
Launch draft: these terms describe the intended offer but are not active customer terms yet. The refund-policy direction is approved for staging. Final business identity, postal address, tax treatment, final legal approval, and adult/legal review are still required before live checkout.
Free homepage demo
The initial private homepage demo is free and creates no purchase obligation. It is a design direction, not a completed or published website. Craftlane may decline a request that is unsafe, deceptive, unlawful, outside the service scope, or missing enough information to prepare responsibly.
Website Refresh — $399 one time
The standard Website Refresh includes one focused page with up to five sections, mobile and desktop layouts, a contact or quote form, basic search-friendly structure, one focused revision round, private final review, and launch preparation. A customer proceeds only through their project-specific checkout after reviewing the demo.
For new orders, the estimated production time is about seven calendar days after payment and complete content. The written order must confirm the schedule, scope, handling of delays and refund terms before payment. Existing agreed deadlines, guarantees and refund rights remain in force. Extra work requires a separate written quote and customer approval.
Approval and changes
Nothing is published, transferred, connected to a domain, or made public until the customer confirms the content and Craftlane records final approval. The included revision is one collected set of reasonable changes within the agreed scope. Additional redesigns, new pages, or major scope changes require a separate written quote.
Customer content and responsibilities
The customer supplies accurate business information and confirms they have permission to use every logo, photo, review, trademark, and other item they provide. Craftlane will not knowingly publish deceptive, infringing, unlawful, or harmful content. Passwords and payment-card details must never be sent by email or through the demo form.
Ownership, domains, and handoff
After final payment, the customer owns the completed website files created for the order and keeps ownership of their domain, logo, photos, and business content. Third-party services, fonts, software, stock assets, and platform components remain subject to their own licenses. Domain registration and renewal are separate costs disclosed before purchase. A standard handoff is included if the customer chooses not to use Website Care.
Optional Website Care — $59 per month
Website Care is optional routine website maintenance. Only the services listed in the customer’s written care agreement are included. Before enrollment, that agreement must state any hosting arrangements, 15-minute availability and HTTPS check schedule, backup retention, restore limits, support hours and update limits. Enrollment remains closed until the relevant services and billing lifecycle have been tested.
Service boundaries: no cybersecurity services
Craftlane is a website design and routine maintenance business, not a cybersecurity company. The service excludes security audits, penetration testing, vulnerability assessments, threat detection, malware removal, incident response and protection of a customer’s devices or network. Basic availability or HTTPS checks do not establish that a website is free of vulnerabilities. Craftlane does not guarantee protection against hacking, uninterrupted operation, or complete data recovery.
These boundaries describe the service scope. They do not remove agreed obligations or rights and responsibilities that apply under law.
Payments and refunds
The website does not charge automatically. Shopify processes approved checkout payments; Craftlane does not receive the customer’s full card number. The written order specifies the delivery date and any remedy for delay. Any seven-day money-back promise already agreed for an order remains in force. A customer may also request a full Website Refresh refund any time before giving final approval to launch or transfer the completed site. After final approval, Craftlane does not offer a routine refund, but will correct at no charge any mismatch between the approved private build and the delivered website that is reported within 14 days. This does not limit rights required by law.
Website Care can be canceled at any time to stop future billing. Craftlane refunds the latest monthly charge in full for a billing error, a charge after a timely cancellation, or if Website Care was never activated; ordinary unused time in a started month is not prorated. Every refund request is recorded and requires Michael’s approval. Approval never moves money by itself; the parent-controlled payment account returns an approved refund to the original payment method when available.
Results
Craftlane builds the agreed website and follows the documented approval process. No website can guarantee inquiries, sales, rankings, revenue, or uninterrupted third-party service. Any published examples, research, or general business information are context, not a promise of a particular result.
Contact
Questions about an order can be sent to contact@craftlaneweb.com. The refund and cancellation direction is approved for staging. Final provisions for disputes, warranties, liability, governing law, the business address, and taxes remain open until adult/legal review.